Clear handling for cancellations, failed jobs, and billing issues.

Credits reserved for a generation are returned when Renderivo verifies a terminal provider failure. Slow or queued jobs are not failures. A completed output that differs from a creative expectation does not automatically qualify for a credit return.

You may cancel future renewal through the billing controls made available for your subscription. If those controls are unavailable, contact support from your account email. Cancellation normally takes effect at the end of the current paid period; cancellation does not automatically create a payment refund.

Credit top-ups are one-time purchases, not subscriptions. Purchased credits are not cash and are not automatically refundable after delivery. Duplicate, unauthorized, technically incorrect, or legally required refund cases are reviewed individually.

For a duplicate, unauthorized, or technically incorrect charge, contact us promptly with your account email and Paddle transaction reference. Never send full card details. We review the facts, usage, payment status, provider records, and applicable mandatory consumer rights; submitting a request does not guarantee a refund.